| Q. |
How
do I make my room reservation
? |
| A. |
To
make reservations, please
use our Secured Online Reservation
Form available on this website.
Please ensure that you furnished
all the required information
as specified on the Reservation
Form.
|
| Q. |
When
I submit my reservation form,
where does my request go? |
| A. |
It
will go to our Reservation
Department. |
| Q. |
How
long will it take the Hotel
to respond to my reservation
request? |
| A. |
|
| Q. |
I
don't have 24 hours to wait
for confirmation. What can
I do? |
| A. |
|
| Q. |
What
happen if after 36 hours
we do not receive any respond
from you? |
| A. |
As
you are aware this booking
is via online and there are
many possible factor that
your reservation does not
reached us may be due to server’s
error or due to some other
technical problem. Please
e-mail back to us at maxcarry@yahoo.com
or maxcarry@tm.net.myy
to enquire about your reservation.
|
| Q. |
How
do I know my reservation
is confirmed? |
| A. |
When
you received our acknowledgement
via the e-mail or fax within
24 hours and not later than
36 hours. Reservations are
deemed secured if guaranteed
with credit card or a prepaid
Cash Deposit into the hotel's
Bank Account.
|
| Q. |
After
filling up and submission
of my Reservation Form how
do I know if my reservation
is confirmed? |
| A. |
Within
24 hours and not later than
36 hours, you will be contacted
by e- mail informing you on
the status of your reservation. |
Q.
|
How
do you respond back to
us on our confirmation
?
|
A.
|
We
shall be responding back
to you via e-mail. We do
not call or we do not fax
to you unless requested to
do so. Please ensure that
you furnish to us an accurate
e-mail address/es.
|
| Q. |
We
seem to unable to locate
your telephone number on
this website ? |
| A. |
This
website and the rates displayed
on this website are specially
formulated for Internet Booking
Only. Guest that calls in
at the hotel shall not be
entitled to our Internet
Promotional Rates. This is
the reason why we do not
furnish Telephone contact.
|
| Q. |
What
happens if I encounter problem
with my reservation upon
checking-in? |
| A. |
It
is advisable for you to quote
your confirmation number
if you were given one but
if you were not, it would
be advisable for you to print
out the confirmation letter
and bring along.
|
| Q. |
What
do I need upon checking-in
? |
| A. |
If
you are given a confirmation
number please quote it during
checking- in and if you do
not it would be advisable for
you to print out the confirmation
letter and bring along. |
| Q. |
How
far ahead should I make the
reservations? |
| A. |
At
least 72 hours before arrival
date. |
| Q. |
Is
it advantages for us to book
early ? |
A.
|
Yes
it would as most of the time
we are always fully booked.
In order not to get disappointed
please make your booking
as early as possible.
|
| Q. |
During
the reservation I gave my
credit card details but upon
checking in I decide to pay
cash. Is this possible ? |
| A. |
Yes
this is possible. We do not
collect payment online. We
do not deduct from your credit
until you arrive at the hotel/resort,
the credit card details is
merely to guarantee your
reservation only. You may
pay cash upon check in instead.
|
| Q. |
What
are the means for us to guarantee
our booking ? |
| A. |
To
guarantee your booking we
would request for your credit
card details. For those without
credit card details we would
instruct then to make a cash
deposit into the house’s
bank account. Please indicate
in the Reservation Form that
you wish to pay by Cash.
|
| Q. |
Which
would you prefer us to use
to guarantee our reservation,
by Credit Card or Cash Deposit
? |
| A. |
Depending
where you are from, if you
are from Overseas we would
prefer Credit Card due to
the troublesome procedures
of having to go to the nearest
compatible banks to make
the cash deposit. To make
your reservation and confirmation
process easier and faster
we would prefer Credit Card.
|
| Q. |
If
we do not have a Credit Card
can we make our reservations
via your Online Reservation
Form and what are the procedures
? |
| A. |
Yes
you can make your reservations
via our Online Reservation
Form. The procedures would
be as follows. You are to
fill up our Online Reservation
Form and please indicate
to us that you are paying
by Cash. We shall give you
further instruction on how
to make your Cash Deposit
into our hotel/resort Bank
Account during the confirmation
stages.
|
| Q. |
Do
you collect payment during
the Reservation stages ? |
| A. |
No
we do not collect payment
during the reservations stages.
During reservation stage
we need your credit card
details for the main reason
to guarantee your reservation.
|
| |
|
| |
|
| Cancellation
Policy |
| |
| Q. |
How
do I change or cancel my
reservations ? |
| A. |
Through
the telephone, facsimile
or e-mail. Please specify
your Confirmation Number,
Name, Hotel/Resort, Check
In Date and Check Out Date.
We would prefer by e-mail
as it is faster to do so.
|
| Q. |
What
is you hotel/resort's Cancellation
Policy and what are the penalty
if we defaulted ? |
| A. |
Our
Cancellation Policy and Penalty
Charges if any, are contained
within this website either
on the Accommodation or Room & Rates
or Promotional Packages Page.
Please look for these information
within this site.
|
| |
|
| |
|
| Payments |
| |
| Q. |
What
credit card types are accepted
for guarantee/deposit or
payment at your hotel/resort
? |
| A. |
Any
major credit card is acceptable
here. |
| Q. |
Do
your hotel/resort accept
Visa Electron Card ? |
| A. |
No
we do not accept Visa Electron
Card. |
| Q. |
When
do I have to include my credit
card number? |
| A. |
When
you fill up our Secured Online
Reservation Form to guarantee
your reservations. |
| Q. |
Is
it safe to use my credit
card? |
| A. |
Yes,
Our Secured Online Reservation
Forms are encrypted. |
| Q. |
Why
do you need my credit card
number and expiry date? |
| A. |
To
guarantee the reservation during
peak period or late arrival. |
| |
|
| |
|
| Rooms & Rates |
| |
| Q. |
Based
on the rates offered on your
website, is it possible for
us to ask for special discount
? |
| A. |
Rates
portray on this website are
our Internet Promotional
Rates. It is the discounted
rates meant for Internet
booking only. Only bookings
made via this website are
entitled to these Internet
Rates.
|
| Q. |
What
about special discounts? |
| A. |
No
discount will be given based
on these Internet Promotional
Rates. Please look for our
Promotional Packages if any.
It would be cheaper. |
| Q. |
We
are Airlines Staffs, are
we entitled to Airlines Rates? |
| A. |
We
do not have rates for Airlines
staffs, please make booking
through your respective airlines
for rates accorded to the
respective airlines if any.
Our rates are Promotional
Internet rates.
|
| Q. |
We
are Malaysian Government
Staff, are we entitled to
special rates ? |
| A. |
No.
Our rates are special Internet
Promotional rates. Please
check with the respective
department if there are any
special rates accorded to
Malaysian Government staffs.
|
| Q. |
We
are Government Employees
of a Foreign Government,
are we entitled for a special
rates ?
|
| A. |
No.
We do not have any special
rates for Government Employees
from a foreign government.
|
| Q. |
What
are the check-in & checkout
times for a room? |
| A. |
Check-in
time is 2.00 p.m and check
out time is at 12.00 p.m. |
| Q. |
What
is the earliest time I can
check-in into the hotel room
? We will be arriving at
the hotel/resort early in
the morning? |
| A. |
Our
normal Check-In time is 2.00pm.
Our earliest Check-In time
is 12.00 noon. Early check-in
are subject to availability
of rooms.
|
| Q. |
Do
you have Baby Cot ? |
| A. |
Yes
we have baby cot and we provide
baby cot free of charge. Please
enquire at the reception upon
check-in. |
| Q. |
We
will be arriving at 5.00
am in the morning, if we
check-in at this time, do
you consider this as 1 night? |
| A. |
Yes.
Our new day starts at 6.00
am. |
| Q. |
Our
flight home is at 12.00 am,
we would like to check out
late at 8.00pm, What is your
rate for late check out? |
| A. |
The
normal room rates available
on the website applies. |
| Q. |
We
will be arriving at the
Hotel at roughly around
3.00am, so can we check
in at that time?
|
| A. |
Yes,
but you shall be charged
in accordance to the rates
shown on this website. Please
indicate in your reservation
form your arrival time.
|
| Q. |
We
are aware that your check
out time is 12.00 noon
but due to our late flight,
we wish to stay on until
3.00pm. Is this chargeable
?
|
| A. |
Late
check out until 3.00 pm are
usually not chargeable but
is always subject to availability
of rooms. Please indicate
in your reservation form
as we may be able to accommodate
your request free-of-charge
if room are available.
|
| Q. |
We
are aware that your check
in time is at 2.00 pm,
but we would like to check
in at 10.00 am, is this
chargeable ?
|
A.
|
Early
Check in are usually not
chargeable but is always
subject to availability of
rooms. Please indicate in
your reservation form as
we may be able to accommodate
your request free-of-charge
if room are available.
|
| |
|
| |
|
| Location |
| |
| Q. |
What
are the directions to the
Hotels? |
| A. |
Our
location map is available on
our location
webpage within this site. |
| |
|
| |
|
| Transportation |
| |
| Q. |
Is
there a hotel shuttle service
to/from the airport? |
| A. |
Yes
we do have our Airport Transfer
Vehicle but it is chargeable.
Please indicate in the reservation
form that you require the
Airport transfers. We shall
give you the quotation for
Airport Transfer during the
confirmation of your bookings.
|
| Q. |
Which
is cheaper, your Airport
Transfer or the Public Transport
? |
| A. |
The
public transport is obviously
cheaper. |
| |
|
| |
|
| Hotel
Facilities |
| |
| Q. |
What
are the facilities offered
at your hotel ? |
| A. |
The
complete description of the
hotel/resort is available
within this website. If you
are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
What
are the facilities available
in the rooms? |
| A. |
The
complete description of the
hotel/resort is available
within this website. If you
are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
Do
we need adaptors or transformers
for our electrical devices? |
| A. |
If
you are from Asians countries,
adaptors or transformer are
not needed but advisable
to carry with you as some
electrical voltage may differ.
In Malaysia, the electricity
runs on 240 volts with 50-cycle
system.
|
| |
|
| |
|
| Malaysian
Law |
| |
| Q. |
Is
there a speed limit on the
Malaysian roads and are seat
belts required? |
| A. |
Speed
limits vary on each road.
The normal speed limit on
the highway is 110 km/hr.
Speed limit signboards are
available for reference.
Please do not exceed the
speed limit. Seat belts are
required for the driver and
the front seat passengers.
|
| Q. |
Do
we need a Malaysian Driving
Permit to drive in Malaysia. |
| A. |
If
you carry a valid International
Driving License, you may
not require a Malaysian driving
license. However, please
check with the Malaysian
Road and Transport Department
for further clarification.
Their website is at : http://www.jpj.gov.my/
|
| Q. |
Will
we be driving on the same
side of the road as in U.S.A
? |
| A. |
No.
In Malaysia we drive on the
left side of the road. |
| Q. |
How
much can I take currency
back to the US tax-free? |
| A. |
Under
the Travelers Declaration
regulation, permitted currency
limits are as follows : A
resident and a non-resident
is permitted to carry into
and out of Malaysia, RM notes
not exceeding RM1,000 per
person. There is no limit
on the amount of foreign
currency notes or traveler’s
cheques carried into Malaysia
by resident and a non-resident.
A resident is permitted to
carry out of Malaysia, foreign
currency notes including
traveller's cheques, not
exceeding RM10,000 equivalent
per person. A non-resident
is permitted to carry out
of Malaysia, foreign currency
notes including traveller's
cheques, not exceeding the
amount brought in.
|
| Q. |
What
is the legal drinking age? |
| A. |
18
years old. |
| Q. |
Are
there any restriction of
drinking alcohol in Malaysia. |
| A. |
Throughout
Malaysia consumption alcohol
is allowed except muslims
are not allowed to drink
in public in the state of
Kelantan and Terengganu.
Most of the hotels/resorts
in Kelantan and Terengganu
do not serve alcohol. Please
check with the front counter
for more info on this matter.
|
| |
|
| |
|
| Travel
Document |
| |
| Q. |
Do
I need a Visa? |
| A. |
Depending
upon which country you are
from. Please check with our
local representative, embassy,
consulate located in your
respective country. The following
webpage may be able to provide
to you some information on
this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/
|
| |
|
| |
|
| Miscellaneous |
| |
| Q. |
Does
anyone in Kuala Lumpur speak
English or any other language? |
| A. |
English
is the common language used
here.Our national language
is Bahasa Malaysia. Malaysians
commonly speak Bahasa Malaysia,
English, Mandarin, Tamil,
Cantonese, and Punjabi.
|
| Q. |
Do
we need to change money before
or upon arrival? |
| A. |
For
your convenience, it always
advisable to change to local
currencies as all transaction
in Malaysia will be in Ringgit
Malaysia (RM). However, there
are moneychangers and banks
nearby to do these transactions.
|
| Q. |
Where
can I exchange currency? |
| A. |
At
the moneychanger or banks. |
| Q. |
Are
clothing and shoe sizes the
same in Malaysia as in the
US? |
| A. |
No. |
| Q. |
Are
all museums closed on Sundays
and Mondays? |
| A. |
No. |
| Q. |
Do
women have to wear hair coverings
in Malaysia? |
| A. |
No.
Only in places of worships. |
| Q. |
What
is the standard tipping practice
in Malaysia? |
| A. |
There
is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's
the weather like there in
Malaysia ? |
| A. |
Malaysia
has an equatorial climate
with uniform temperatures
throughout the year. If you
are coming to the East Coast
of Malaysia, especially to
Kelantan and Terengganu,
most of the hotel and resort
along the east coast here
are closed from November
to January due to the monsoon
season. Please check with
us on this information.
|
| Q. |
Where
can I get information about
traveling around Malaysia
? |
| A. |
Please
refer to the following website
for more details on traveling
around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where
can I find details on Museums
in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on
some of the outstanding buildings
and infrastructures in Malaysia
? |
| A. |
Please
refer to the following website
for outstanding buildings and
infrastructures of Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine
Dinning, Bistros, Cafes ,
Delis, Restaurant, and Hawkers
Centres in Malaysia ? |
A.
|
|
| Q. |
Where
can I find details on getting
to Malaysia, getting around
Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public
transport to your hotel,
where do we find the said
information ? |
| A. |
|
| Q. |
Where
can I find the location map
of all the major island resorts
in Malaysia? |
| A. |
Please
refer to the following website
for details on location map
of all the major island resorts
in Malaysia.
Website : http://www.malaysiahotels.cc/island.html |
| Q. |
Where
can I find the list of Calendar
of events in Malaysia ? |
| A. |
Please
refer to the following website
for the complete list of Malaysia’s
Calendar of Events.
Website : http://www.malaysiahotels.cc/wyn05.html |
| Q. |
Where
can I find details of shopping
complexes in Kuala Lumpur
and in Malaysia ? |
| A. |
Please
refer to the following website
for details of shopping complexes
in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where
can I find details of shopping
complexes on Langkawi Island
? |
| A. |
Please
refer to the following website
for list of shopping complexes
on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where
can I find details of Embassies
and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone
numbers in Malaysia such
as Emergencies, Police,
Hospitals, Medical Centres,
Taxi, Cabs, Busses, Car
Rentals, Coaches, immigration
and all the necessary numbers
while in Malaysia.
|
| A. |
Please
refer to the following website
for all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where
can we find the list of good
hotels and resorts in Malaysia
? |
| A. |
Please
refer to the following website
for the list of good hotels
and resorts found in Malaysia.
Website : http://www.malaysiahotels.cc/ |
|
